Shipping policy

What countries do you ship to?

We currently ship within the United States.

How much does shipping cost?

Standard shipping is free on all U.S. orders.

Shipping Method	Estimated Delivery	Cost
Standard Ground Shipping	2–4 business days	FREE

Expedited shipping options, when available, are displayed at checkout with the applicable rate and estimated delivery time.

When will my order ship?

Orders placed before 2:00 PM ET, Monday through Friday, are processed and shipped the same business day, excluding U.S. holidays.

Orders placed after 2:00 PM ET, or on Saturdays, Sundays, or U.S. holidays, will be processed and shipped the next business day.

During unusually busy periods, severe weather, or other circumstances outside our control, processing may occasionally take longer.

How long does delivery take?

Standard Ground Shipping typically takes 2–4 business days after shipment within the contiguous 48 United States.

Orders shipping to Alaska, Hawaii, Puerto Rico, Guam, and other U.S. territories may require additional transit time.

Expedited shipping options may be available at checkout. Available services, rates, and estimated delivery times vary by destination.

How do I track my order?

After placing your order, you will receive an order confirmation email.

Once your order ships, you will receive a shipping confirmation email with your tracking information.

Please allow some time for the carrier's tracking system to update after your shipment has been processed.

Which carriers do you use?

Orders may be shipped using USPS, UPS, FedEx, or another trusted carrier depending on the destination and available service.

How do I cancel my order?

If your order has not yet been fulfilled, please contact us as soon as possible at help@parfum.nyc.

Because orders placed before our shipping cutoff may be processed quickly, we cannot guarantee that cancellation requests can be accommodated once an order has entered fulfillment.

I haven't received my order. Can you help?

Please first review the tracking information provided in your shipping confirmation email.

If the tracking shows your package as delivered, please check the surrounding delivery area and confirm whether the package was accepted by another household member, neighbor, front desk, mailroom, or other authorized recipient.

If you are still unable to locate your order, please contact us at help@parfum.nyc so we can assist you.

Cases of non-delivery should be reported within 7 days of the stated delivery date.

My order arrived damaged. Can you help?

Yes. Please contact our Customer Service team at help@parfum.nyc within 7 days of delivery.

Please include: