• Refund policy

Refund policy

Return & Refund Policy

What is your return policy?

PARFUM.NYC offers complimentary returns and exchanges.

We want you to love your fragrance. Full-size fragrances may be returned or exchanged within 30 days of delivery, including after light testing.

To qualify for a return or exchange:

  • At least 90% of the original fragrance must remain in the bottle.

  • The fragrance must not show signs of extensive use.

  • The bottle must be returned with its original packaging.

PARFUM.NYC provides a complimentary prepaid return shipping label for approved returns and exchanges.

Original shipping charges, including expedited shipping fees, are non-refundable unless your order arrived damaged, defective, or incorrect.

To request a return or exchange, email help@parfum.nyc within 30 days of delivery. Please include your order number and a clear photograph of the bottle taken from above.

Once your request is approved, we will provide return instructions and a prepaid return shipping label.

We may decline a return or exchange if the bottle contains less than 90% of the original fragrance, shows signs of extensive use, or is returned without its original packaging.

How do I return an order?

Email help@parfum.nyc within 30 days of delivery and include:

  • Your order number

  • A clear photograph of the bottle taken from above

Once your return is authorized, we will provide a complimentary prepaid return shipping label and return instructions.

Please do not mail a return without receiving authorization and return instructions from us first.

Can I exchange a fragrance?

Yes. Full-size fragrances may be exchanged within 30 days of delivery, including after light testing, provided that:

  • At least 90% of the original fragrance remains.

  • The fragrance does not show signs of extensive use.

  • The original packaging is included.

Email help@parfum.nyc to begin an exchange.

When will I receive my refund?

Once your return is received, inspected, and approved, we will issue the refund to your original payment method within five business days.

Your bank or card issuer may require additional processing time before the refund appears in your account.

What if my order arrives damaged, defective, or incorrect?

Please contact help@parfum.nyc within 7 days of delivery and include:

  • Your order number

  • A photograph of the outer shipping package

  • Clear photographs showing the damaged, defective, or incorrect item

Please keep the product and all original packaging until we have completed our review.

If the issue is verified, we will arrange an appropriate replacement or refund at no additional cost.