Refund policy
What is your return policy?
PARFUM.NYC offers complimentary returns and exchanges.
We want you to love your fragrance. Full-size fragrances may be returned or exchanged within 30 days of delivery, including after light testing.
To qualify for a return or exchange:
- The bottle must contain at least 90% of the original fragrance.
- The fragrance must not show signs of extensive use.
- The bottle must be returned with its original packaging.
PARFUM.NYC provides a complimentary prepaid return shipping label. Original shipping charges, including expedited shipping fees, are non-refundable unless your order arrived damaged, defective or incorrect.
To request a return or exchange, email help@parfum.nyc within 30 days of delivery. Please include your order number and a photograph of the bottle taken from above. Additional instructions will be provided during the return process.
Once your return is received and inspected, the purchase price of the approved item will be refunded to your original payment method within five business days. Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.
We may decline a return or exchange if the bottle contains less than 90% of the original fragrance, shows signs of extensive use or is returned without its original packaging.
How do I return an order?
Email help@parfum.nyc within 30 days of delivery with your order number and a photograph of the bottle taken from above. Once your return is authorized, we will provide a complimentary prepaid return shipping label and return instructions.
Can I exchange a fragrance?
Yes. Full-size fragrances may be exchanged within 30 days of delivery after light testing, provided that at least 90% of the original fragrance remains and the original packaging is included. Email help@parfum.nyc to begin an exchange.
When will I receive my refund?
Once your return is received, inspected and approved, we will issue your refund to the original payment method within five business days. Your bank or card issuer may require additional processing time.
